Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items Certain types of items cannot be returned, like perishable goods (such as deli items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You may also like
Get your wines quick with our next-day delivery! Cutoff 5:00 pm (GMT+8).
We curated a selection of of over 350 bottles to suit every preference across all budgets. Find yours now!
Questions? Delivery updates? Call our customer hotline at 0917-512-0870 from 9:00 am to 6:00 pm Monday to Saturday.
We accept multiple safe and secure payment options. We also accept Cash on Delivery (COD).